AS America, Inc. Ten Year Limited Warranty for Non-Commercial Use Americast® Tubs

AS America, Inc. Ten Year Limited Warranty for Non-Commercial Use Americast® Tubs

AS America, Inc. (“American Standard®”) warrants this product against defects in materials and workmanship under normal residential use for TEN (10) years by the original non-commercial owner from the date of initial purchase. The TEN (10) year warranty does not apply to this product’s textured bottom surface. American Standard warrants the textured bottom surface against defects in materials and workmanship under normal residential use for a period of ONE (1) year by the original non-commercial owner from the date of initial purchase.  For this warranty to become effective, the warranty registration process must be completed via the internet or telephone per the warranty registration instructions.

This warranty is provided for the exclusive benefit of the initial non-commercial owner. This warranty is non-transferable to subsequent purchasers or owners. The sole exception to the non-transferability of this warranty is that if this product is purchased by a plumber, contractor or other service provider, this warranty extends to the first property owner on whose behalf the product was purchased for installation. This warranty applies only to tubs installed in the United States of America, Canada or Mexico.

Because American Standard cannot control the quality of products sold by unauthorized sellers, this warranty applies only to American Standard products which were purchased from American Standard or an American Standard authorized seller, unless otherwise prohibited by law.  American Standard reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.

If a defect arises and a valid claim is received, American Standard will, at its option, either repair or replace the defective product free of charge. The decision whether to repair or replace is determined by American Standard in its sole discretion. Proof of purchase (your original sales receipt) must be provided to American Standard with all warranty claims.

This warranty only applies to American Standard Americast® tubs. Unless otherwise specified, all other American Standard options and accessories are covered by the AS AMERICA, INC. ONE YEAR LIMITED WARRANTY, which warrants options and accessories against defects in material and workmanship for one (1) year from the date of initial purchase.


1. This warranty does not apply to commercial owner installations.  A “commercial owner installation” includes use of the product in apartments and other rental units, non-residential facilities, hotels, commercial businesses and/or other public accommodations. The AS AMERICA, INC. LIMITED WARRANTY FOR COMMERCIAL USE AMERICAST® TUBS applies to commercial installations.

2. This warranty only applies to products purchased after July 1, 2020.

3. This warranty does not apply to defects or damage caused by non-genuine American Standard parts, installation error, product abuse, product misuse, improper maintenance, improper care or cleaning, improper repair or installation, and/or movement or transfer of the tub from its original installation location (whether performed by you, a plumber, a contractor or a service company). Because improper care and cleaning can cause significant damage to the tub, it is strongly recommended that you follow the Care and Cleaning Instructions (as well as the other instructions) that accompanied the tub.

4. American Standard is not responsible for labor charges and/or damage incurred during installation, repair or replacement.

5. American Standard does not warrant that this product and/or its installation complies with local code requirements. American Standard recommends that you consult with a plumbing contractor about local code requirements.

AMERICAN STANDARD HEREBY EXCLUDES SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY APPLICABLE TO THIS PRODUCT.  Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR AN INTENDED PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.  Some States or Provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or Province to Province.

Obtaining Warranty Service

If you believe that you have a warranty claim, contact American Standard, either through an authorized AS America, Inc. dealer or re-seller, by writing to the addresses below, or visiting the website below:

In the United States
30 Knightsbridge Road, Suite 301
Piscataway, NJ 08854
Attn: Director of Consumer Affairs

For residents of the United States, warranty information
may also be obtained by calling the following toll free number:
(800) 442-1902 

In Canada
LIXIL Canada Inc.
5900 Avebury Road
Mississauga, Ontario
Canada L5R 3M3
Toll Free: (855) 836-9615 

In Mexico
American Standard B&K Mexico
S. de R.L. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
Toll Free: 01-800-839-1200 

Please be sure to provide all pertinent information regarding your claim, including your sales receipt, a complete description of the problem, the product, model number, color, finish, purchase date, and from whom the product was purchased.

For other information, or to obtain the name and address of the service and repair facility nearest you, call (800) 442-1902 (in the United States); (855) 836-9615 (in Canada) and 01-800-839-1200 (in Mexico).

Effective Date:  July 1, 2020


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