AS America, Inc. Limited Warranty for Colony®, Evolution™ 2, and FloWise® Dual Flush Toilets

AS America, Inc. Limited Warranty for Colony®, Evolution™ 2, and FloWise® Dual Flush Toilets

This toilet comes with a lifetime warranty on chinaware for as long as the original non-commercial owner owns the product, a two-year warranty on all mechanical parts of the toilet, and a one-year warranty on the toilet seat if included with product, measured from the date of initial purchase. If inspection of this AS America, Inc. (“American Standard®”) plumbing product, inclusive of the chinaware and all mechanical parts, confirms that it is defective in materials or workmanship, American Standard will repair or, at its option, exchange the product for the same or a similar model. 


This  warranty applies only to the original owner and the original installation of the products. In the event of a warranty claim, proof of purchase will be required – save your sales receipt. This
warranty is non-transferable to subsequent purchasers or owners. The sole exception to the non-transferability of this warranty is that if this product is purchased by a plumber, contractor or other service provider, this warranty extends to the first property owner on whose behalf the product was purchased for installation.


For this warranty to become effective, the warranty registration process must be completed via the internet or telephone per the warranty registration instructions.


The warranty term for non-commercial owners does not apply to commercial owner installations. The warranty for commercial owner installations is one year on chinaware and mechanical parts and one year on the toilet seat if included with the product, measured from the date of initial purchase. A “commercial owner installation” includes use of the product in apartments and  other rental units, non-residential facilities, hotels, commercial businesses and/or other public accommodations.


This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of the product should check with a local building or plumbing contractor to ensure local code compliance before installation. This warranty does not cover deterioration through normal wear and tear and the expense of normal maintenance. 


This warranty is void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American Standard’s instructions; or if it has been modified in a manner inconsistent with the product as shipped by American Standard. Because American Standard cannot control the quality of products sold by unauthorized sellers, this warranty applies only to American Standard products which were purchased from American Standard or an American Standard authorized seller, unless otherwise prohibited by law. American Standard reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.


WARNING: This warranty DOES NOT COVER any damages caused by the use of in-tank cleaners. These products can seriously corrode the fittings in the tank. This damage can cause leakage and property damage. American Standard will not be responsible or liable for any damage caused by the use of in-tank cleaners.


American Standard’s option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation including any costs of any surrounding material such as tile or marble. American Standard is not responsible for any other incidental or consequential damages attributed to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. Any implied warranties, including those of merchantability or fitness for an intended purpose, are limited in duration to the duration of this warranty. Some States or Provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.


This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or Province to Province.

Obtaining Warranty Service

If you believe that you have a warranty claim, contact American Standard, either through an authorized AS America, Inc. dealer or re-seller, by writing to the addresses below, or visiting the website below:

In the United States
30 Knightsbridge Road, Suite 301
Piscataway, NJ 08854
Attn: Director of Consumer Affairs

For residents of the United States, warranty information
may also be obtained by calling the following toll free number:
(800) 442-1902 

In Canada
LIXIL Canada Inc.
5900 Avebury Road
Mississauga, Ontario
Canada L5R 3M3
Toll Free: (855) 836-9615 

In Mexico
American Standard B&K Mexico
S. de R.L. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
Toll Free: 01-800-839-1200 

Please be sure to provide all pertinent information regarding your claim, including your sales receipt, a complete description of the problem, the product, model number, color, finish, purchase date, and from whom the product was purchased.

For other information, or to obtain the name and address of the service and repair facility nearest you, call (800) 442-1902 (in the United States); (855) 836-9615 (in Canada) and 01-800-839-1200 (in Mexico).

Effective Date:  July 1, 2020


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