American Standard Plumbing Fixtures - Style That Works Better

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Online Store Support

NEED HELP FINDING A PART?

If you have identified the parts you need, but cannot find them within the American Standard Genuine Service Parts Online Store, please call us toll-free at (800) 488 8049 Monday – Friday 8:00 AM to 6:00 PM EST, Saturday 8:00 AM to 3:00 PM EST.  A Customer Service representative will assist you.

OFFLINE PURCHASES AND ADDITIONAL INFO:

If you wish to purchase a product offline, or if you require additional information, please call us toll-free at (800) 488 8049 Monday – Friday 8:00 AM to 6:00 PM EST, Saturday 8:00 AM to 3:00 PM EST.  A Customer Service representative will assist you.

GENERAL QUESTIONS:

There is detailed order information provided when you log into your account
If you still have a question after reviewing your order, please call us toll-free at
(800) 488 8049 Monday – Friday 8:00 AM to 6:00 PM EST, Saturday 8:00 AM to 3:00 PM EST.  A Customer Service representative will assist you.

TECHNICAL SUPPORT

Having problems with the site?  Please call us toll-free at (800) 488 8049
Monday – Friday 8:00 AM to 6:00 PM EST, Saturday 8:00 AM to 3:00 PM EST.
A Customer Service representative will assist you.

FEDEX ORDER TRACKING

Please check your online order history or confirmation for tracking information. You may also visit www.fedex.com

ORDER CANCELLATIONS


You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.  
Please call us toll-free at (800) 488 8049 Monday – Friday 8:00 AM to 6:00 PM EST, Saturday 8:00 AM to 3:00 PM EST.
A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is shipped, the terms of our Returns Policy will apply.


Terms & Conditions


SHIPPING & FREIGHT

In-stock merchandise is generally shipped within 24-72 hours of order confirmation and could take up to 7-10 business days for product to arrive depending upon delivery location and method. We will only ship to US locations.

Freight terms: FOB Origin, Pre-paid Third Party.

PRICING:

Prices are stated in U.S. dollars and are subject to change without notice.

PAYMENT METHOD:

All American Standard Online Store orders require credit card payment by Visa™, MasterCard™, American Express™, Diner’s Club™, Discover™, Enroute™, or JCB™.

Cash, check, or C.O.D. requests will not be accepted.

TAXES:

Applicable state and local taxes are added to the price of your order if required under your state tax rules for Internet commerce

RETURN POLICY

Item must be returned within 7 days of receiving your product.  Item must be in new, unused and saleable condition and have packing slip.  You must have prior authorization from American Standard before returning your item.  There is no restocking fee. Return shipping to be paid by customer.   Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit.

Items returned without authorization will be disposed of without credit being issued or freight being reimbursed.  To obtain authorization call (800) 488-8049

LOSSES, DAMAGES & MISSINGS PARTS

Damaged or missing parts must be claimed within 7 days of receiving your product in order to ensure proper credit.  Report your claim for lost items within 15 days from the order date in order to ensure proper credit.  Please call (800) 488-8049 to report your claims.

WARRANTY:

For American Standard Warranty information, please click here.

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